Puncak Verde

Jl. Raya Puncak No. 123

Cisarua, Bogor 16750, Indonesia

Phone: +62 251 825 4687

Terms of Service

Welcome to Puncak Verde. These Terms of Service govern your use of our website and services related to Indonesian tea estate sourcing, private label development, and heritage documentation. By accessing or using our website, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. Scope and Purpose

These Terms of Service apply to all users of the Puncak Verde website and our tea sourcing services. Our platform provides:

1.1Information about Indonesian tea estates and sourcing opportunities
1.2Facilitation services connecting international buyers with West Java tea estates
1.3Private label tea development consultation and coordination
1.4Estate heritage documentation and authentic storytelling services

2. Service Usage Terms

2.1 Acceptable Use Policy

When using our website and services, you agree to:

•Provide accurate and complete information in all communications
•Use our services only for lawful business purposes
•Respect the intellectual property rights of Puncak Verde and our partners
•Maintain confidentiality of any proprietary information shared during consultations
•Conduct business interactions professionally and ethically

2.2 Prohibited Uses

You may not use our services to:

•Engage in fraudulent activities or misrepresent your business intentions
•Circumvent our services to establish direct relationships that exclude our facilitation role
•Collect or harvest data from our website through automated means
•Interfere with or disrupt the operation of our website or services
•Violate any applicable local, national, or international laws

2.3 Service Access Requirements

To use our services effectively, you should be a legitimate business entity or individual engaged in the tea trade. We reserve the right to verify business credentials and decline service to parties who do not meet our business criteria or who violate these terms.

3. Account and Communication Terms

3.1 Information Accuracy

You are responsible for ensuring that all information you provide to us—including contact details, business requirements, and sourcing specifications—is accurate, current, and complete. You must promptly update us if any information changes.

3.2 Communication Channels

We primarily communicate through:

•Email correspondence for formal communications and documentation
•Phone calls for urgent matters and detailed consultations
•In-person meetings when coordinating estate visits

You agree to respond to our communications within reasonable timeframes, especially regarding time-sensitive matters such as sample approvals or shipment coordination.

3.3 Confidentiality

Both parties agree to maintain confidentiality regarding business discussions, pricing information, estate details, and any proprietary processes shared during our collaboration. This obligation continues beyond the termination of our service relationship.

4. Service Availability and Limitations

4.1 Service Uptime and Maintenance

We strive to maintain our website with minimal interruption. However, we may need to perform scheduled maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify users of planned downtime in advance.

4.2 Estate and Seasonal Availability

Tea sourcing services are subject to:

•Seasonal harvest schedules and production cycles
•Estate capacity and existing commitments
•Weather conditions and agricultural factors beyond our control
•Quality standards that may require adjusting timelines

We provide realistic timelines based on current conditions and keep clients informed of any changes affecting availability.

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. We will make efforts to minimize disruption to ongoing client relationships and provide alternative solutions when feasible.

4.4 Geographic Scope

Our services focus primarily on West Java tea estates. While we maintain relationships with estates in other regions, availability and our level of familiarity may vary. We will clearly communicate our capabilities for specific regions when discussing requirements.

5. Intellectual Property Rights

5.1 Website Content Ownership

All content on the Puncak Verde website—including text, graphics, logos, images, and software—is owned by Puncak Verde or our content suppliers and is protected by Indonesian and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.

5.2 Documentation and Materials

Heritage documentation, estate profiles, and other materials we create as part of our services are provided for your business use. Any reproduction or distribution beyond agreed terms requires our prior consent. Estate-specific content may also be subject to the intellectual property rights of the estates themselves.

5.3 Trademarks

Puncak Verde, our logo, and any service names are trademarks or registered trademarks. You may not use these marks without our express written permission. Estate names and marks remain the property of their respective owners.

5.4 User-Generated Content

By submitting content to us (such as testimonials or feedback), you grant us a non-exclusive license to use, reproduce, and display such content for business purposes, including marketing and website display.

6. Payment Terms and Fees

Service fees and payment terms are established through individual agreements based on the scope and nature of services provided. General payment principles include:

•Consultation fees may be charged for detailed assessments and estate visit coordination
•Facilitation fees typically apply when sourcing arrangements are finalized
•Private label development and heritage documentation are quoted on a project basis
•Payment terms and accepted currencies are specified in service agreements
•All fees are exclusive of applicable taxes unless otherwise stated

7. Limitation of Liability

To the fullest extent permitted by law:

•Puncak Verde acts as a facilitator and advisor; we are not responsible for the commercial transactions between buyers and estates
•We provide information and assessments in good faith but cannot guarantee specific outcomes or results
•We are not liable for crop failures, quality variations, shipping delays, or other factors beyond our reasonable control
•Our total liability in any service-related matter is limited to the fees paid for that specific service
•We are not responsible for indirect, consequential, or punitive damages arising from service use

8. Termination

Either party may terminate service arrangements with reasonable notice, subject to the following:

•Outstanding commitments and ongoing arrangements must be fulfilled or appropriately concluded
•Fees for services already rendered remain payable
•Confidentiality obligations continue beyond termination
•We reserve the right to terminate services immediately if terms are violated

9. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Indonesia. Any disputes arising from these terms or our services will be handled as follows:

1.Initial attempts to resolve disputes through good-faith negotiation
2.Mediation through mutually agreed mediators if negotiation proves unsuccessful
3.Legal proceedings in Indonesian courts if other resolution methods fail

We prefer collaborative resolution approaches that maintain business relationships while addressing concerns fairly.

10. Changes to Terms

We may update these Terms of Service periodically to reflect changes in our practices, services, or legal requirements. Updated terms will be posted on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated terms. For substantial changes, we will make reasonable efforts to notify active clients directly.

Contact Us

If you have questions about these Terms of Service, please contact us:

Puncak Verde

Jl. Raya Puncak No. 123, Cisarua, Bogor 16750, Indonesia

Email: [email protected]

Phone: +62 251 825 4687

Last Updated: November 22, 2025